Education: It's critical that your staff understands what ransomware is and the threats that it poses. Provide your team with specific examples of suspicious emails with clear instructions on what to do if they encounter a potential ransomware lure (i.e. don’t open attachments, if you see something, say something, etc.). Security: Antivirus software is essential for any business to protect against ransomware and other risks. Ensure your security software is up to date to prot

Operating in Redwood City, and in the Silicon Valley in general, we are surrounded by new and exciting start-ups! However, I keep hearing the same comment when I talk to people about start-ups and the I.T. industry. "Start-ups are tech savvy, they can set everything up, or fix any user problem, they don't need I.T. they can manage it internally." I disagree, and let me tell you why. Firstly, conventional internal I.T. is moving out of popularity as the growth of (MSP's) or co

10 Common I.T. Problems 1. Blue Screen of Death A blue screen is typically a sign of a hard drive failing, but not always. We recommend always calling us first, then restarting the system, if that is unsuccessful we will typically have a tech pick up the system to restore your data and transfer it over to a new hard drive, and return to you in proper working order with your data secure. 2. I can’t log in. Password management is tricky, especially with all the passwords we hav

I talk to a lot of small business owners, and I hear a lot of them complain about issues with network speeds, slow systems, and a lack of service from their current I.T. support. In one case, an office manager told me that her I.T. guy wouldn't respond to her calls for up to two days! Leaving her to field all complaints and issues from her team on her own with no support. Onsite support would take weeks and often leave problems unresolved. The I.T. guy worked independently on

Quality Computer Consulting Inc, centralized in Redwood City’s Downtown, has been providing local expert computer, and I.T. support for 25 years. Our customers state "I appreciate that when we contact you, you truly resolve the issue quickly and professionally.” Being a localized asset to our clients we operate not only with our timely onsite support, but we can be with clients quickly through our remote support. With remote support, you will feel like a Technician is right n

Phishing is when a scammer uses fraudulent emails or texts, or copycat websites to get you to share valuable personal information - such as account numbers, Social Security numbers, or your login IDs and passwords. Scammers use your information to steal your money or your identity or both. Scammers also use phishing emails to get access to your computer or network then they install programs like ransomware that can lock you out of important files on your computer. Phishing sc

If you think you don't know what the Metro screen is; it's the purple screen with the big square tiles that you get by default when you click Start in Windows 8 or Windows 10. Yeah, that screen. It's the touchscreen interface that Windows gives you whether you want it or not. Even if you don't have a touchscreen! If you go to All Apps, it doesn't show you all the apps. And when you search for the program you want, half the time you won't find it. But you can get your old

Can be tough these days, but ther are tips you can use to decrease your chances of falling prey to scammers. Be mindful if prompted to install programs or agree to terms, do not give out personal details to strangers, limit the information you put online and keep your eyes peeled for fishy details or scams. As your managed service provider, we do our best to protect your connection and secure your network, but there are still ways for these hackers to gain control of your sy