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BENEFITS OF A QUALITY COMPUTER MANAGED SERVICE CONTRACT

1. REMOTE MONITORING

- Faster, more accurate resolution

- Increased productivity

- Reduced service costs

- Increased customer/end-user satisfaction

2. PROACTIVE SERVICE

- Regular preventive maintenance

- Less system crashes less down time

3. REMOTE ADMINISTRATION

- Reduced down time during system shutdowns and restarts

- Reduced wait time for administrative tasks

4. REMOTE SUPPORT

- Systems can be fixed while you watch

- FREE PHONE SUPPORT

- Always a live tech

6. EXPEDITED RESPONSE

- Prioritized ahead of walk-in/call-in customers

7. LEVEL IT EXPENSE BUDGET

- Predictable monthly IT costs